Terms & Conditions

Welcome to Headspa Solutions.

Throughout the site, the terms "we", "us" and "our" refer to Headspa Solutions.

By accessing or using this website, including all information, tools, and services available from this site, and/or making a commercial transaction from us, you agree to the following terms and conditions ("Terms of Service", "Terms"), and our disclaimer, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website headspasolutions.co. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

The omission by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. Any uncertainties in the interpretation of these Terms of Service shall not be construed against us.

Disclaimer

The content presented on this website serves solely for general informational purposes. Although we endeavour to maintain accuracy and currency, we do not warrant or guarantee, either expressly or implicitly, the accuracy, reliability, suitability, completeness, or availability of the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is strictly at your own risk. It is your responsibility to assess the accuracy, completeness, and usefulness of the information provided.

In no event will Headspa Solutions, its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Website Use

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Third-Party Links

This website may contain links to third-party websites that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Modifications

Product prices are subject to change without prior notice. We reserve the right to modify or discontinue the Service (or any part thereof) at any time, without prior notice. We shall not be held liable to you or any third-party for any modifications, price changes, suspensions, or ceasing of the Service.

Online Store Terms

By agreeing to these Terms of Service, you acknowledge that our store is hosted on Wix.com, Inc., which provides us with the online e-commerce platform, if it is available, that allows us to sell our products and services to you.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Errors, Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not true, accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Modifications to the Service and Prices

Product prices and product content or copy are subject to change without prior notice. We reserve the right to modify or discontinue any products or the Service (or any part thereof) at any time, without prior notice. We shall not be held liable to you or any third-party for any modifications, price changes, suspensions, or ceasing of the Service.

Retail Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Retail Shipping & Returns Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear physically in person. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Accuracy of Billing and Account Information

We retain the right to decline any order placed with us. We may, at our discretion, restrict or cancel quantities purchased per person, per business, per location, per household, or per order. These limitations may extend to orders placed under the same customer account, credit card, and/or utilising identical billing and shipping details. Should we modify or cancel an order, we will make efforts to inform you by contacting the email address, billing address, or phone number provided during the order placement. We also reserve the authority to restrict or prohibit orders that, in our sole judgment, appear to originate from competitors, dealers, resellers, or distributors.

Optional Tools

You may be able to access to third-party tools on our website. We neither monitor nor have any control nor input over these third-party webpages or tools. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We will not accept any complaints, claims, concerns, or questions regarding third-party products.

User Comments, Feedback and Other Submissions

If you submit certain specific submissions at our request (such as contest entries) or voluntarily send creative ideas, suggestions, proposals, plans, or other materials, whether through online channels, email, postal mail, or any other means (collectively referred to as "comments"), you agree that we may use, without any restrictions, the right to edit, copy, publish, distribute, translate, or otherwise utilise these comments in any medium.

We are not obligated to maintain any comments in confidence, compensate you for any comments, or respond to any comments. Additionally, we reserve the right (but are not obligated) to monitor, edit, or remove any content that we deem in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or our Terms of Service.

You agree that your comments will not infringe upon any third-party rights, including copyright, trademark, privacy, personality rights, or other personal or proprietary rights. Furthermore, you agree that your comments will not contain any defamatory, abusive, or obscene material, nor any computer viruses or other malware that could impact the functionality of the Service or any associated website. You must not use a false email address, pretend to be someone else, or mislead us or third parties regarding the origin of any comments. You bear sole responsibility for the accuracy of your comments. We do not assume any liability for comments posted by you or any third party.

Personal Information

Your submission of personal information through Headspasolutions.co is governed by our Privacy Policy.

Indemnity

You agree to indemnify, defend, and hold harmless HeadSpa Solutions, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees against any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Payment Terms
Accepted Forms of Payment:

Major Banks Credit cards, PayPal, Stripe, Square and bank transfers are accepted and will be detailed on each invoice.

B2B Starter Package Payment Dates:

Clearly define due dates or deadlines for payments. For example:
Upon receipt of the 10% holding deposit and approval of the quote, the contract agreement/proposal issued needs to be signed and returned within five business days.
20% of the remaining balance is due within seven days of a fully executed contract agreement. If and only when this has occurred will the package order be placed.
Once the first or any portion of the shipment has been dispatched from the brand/manufacturer, 40% of remaining balance will be invoiced and due within fourteen days. If and only when this has occurred will training be delivered.

Once the first or any portion of the shipment has left the port of origin, the final 40% of the remaining balance is due within fourteen days. If and only when this has occurred will be delivered to the client.

Regular term subscription or membership fees (if any) are billed to the client by and will be paid directly to the provider of the subscriptions/membership service.

Device Subscription & B2B Membership Cancellation Rules:
Applicable customers can cancel their device/equipment subscription according to the subscription service’s terms and conditions and all related activities must be conducted directly with the device/equipment subscription provider without the involvement of Headspa Solutions.

Association Membership cancellation requests must be submitted in writing to HeadSpa Solutions and to the affected membership association.

HeadSpa Solutions' B2B Membership terms are for two years as stated in the HeadSpa Solutions B2B Client Agreement ("Agreement"), and unless otherwise agreed in writing at least three month's advance of its expiry, will continue as per the previous/original Agreement in its entirety.

Should HeadSpa Solutions approve cancellation of this Agreement, all future invoices will be cancelled. Any issued invoices where order has been placed, 50% of the invoice total must be paid by its due date as per the invoice. Remaining 50% of the invoice total will be refunded if applicable. No part of the order will be fulfiled.

All or a portion of the remaining store credits will be refunded at HeadSpa Solution's sole discretion.

HeadSpa Solutions may in its absolute discretion decide not to renew the Agreement beyond the Initial or Renewed Term.

If no cancellation requests or a new Agreement/Proposal is executed prior to the previous Agreement expiring, the same Agreement terms and conditions will roll over with the latest B2B pricing as per the latest B2B Member Shop pricing.

Any cancellation requests of HeadSpa Solutions' training and all other services must be submitted in writing to HeadSpa Solutions in advance of its commencement.

Late Payment Penalties:

Outline any penalties for late or missed payments:
Late payments may incur a 5% fee every week from the due date.
Accounts with outstanding balances may be suspended.

Terms & Conditions for B2B Packages & Consultation Calls

Negotiated B2B package orders and offers will only commence being processed, upon receipt of the holding deposit payment in full and a fully executed proposal/agreement for one of the selected packages listed above.
These offer cannot be combined with any other offers or discounts.
No refunds or exchange on the holding deposit for any other offers.
The agreed package price is valid/redeemable within five business days from the receipt of this payment of the holding deposit.
Contract finalisation appointment must also occur within this period.
After which, if not actioned, the non-refundable deposit will be forfeited and the agreed package price will no longer be valid.
I understand that during the contract finalisation/consultation meeting the parties will be signing on to an agreement (with view to renew further as desired) to reorder/subscribe to Headspa Solutions' brand products and equipment only to uphold the supplier brands' quality and standards of service for the duration of the agreed terms.
Prices are exclusive of GST and shipping & handling and prices are subject to change without notice. A more accurate quote will be provided upon confirmed number of products are ordered.
The package figures are indicative guides only.
Estimated profit calculations in marketing materials are indicative earning potentials and do not guarantee client’s sales/profit/income.
Equipment do not include installation or plumbing costs.
Exclusive Pack terms and conditions may differ slightly and will be discussed and agreed during the contract appointment.
A Distributor Agreement will need to be signed and in place prior to any retail products are sold or distributed.
Further detailed terms and conditions will be outlined in the Agreement/Propsal.
When performing HeadSpa Solutions and all its brands' techniques / programs, the member must use only products offered from the selected HeadSpa Solutions' brand as per the Agreement.
Any product, equipment/devices, training information discussed in the consultation or presntation calls are highly confidential and cannot be shared or discussed with anyone outside of the call participants, nor will I contact or have make any business dealings directly with the suppliers, vendors and business contacts discussed in this call and associated in any way with HeadSpa Solutions.
Any indicative quotes provided are all unique figures and cannot be transferred to any other clients.

Terms & Conditions for Product Distribution

Distributor shall limit its activities with respect to the Products to Customers located within the Territory (country it's business is based) in and refrain from selling or otherwise transferring, directly or indirectly, any HeadSpa Solutions' Brands' Products, Equipment, and Training Techniques to any person outside the Territory, without the express written consent of Company.
Agreeing to sign up as Headspa Solutions's Distributor for your area for the items that have been agreed in writing to distribute only. You are also agreeing to abide by the terms and conditions as stipulated by the Agreement signed by all involved parties.
The information given to HeadSpa Solutions within the Distributor Form is true to the best of your knowledge and belief and nothing has been concealed therein. You understand that if the information given by you is proved false/not true, you will have to face the punishment as per the law.

B2B Pack Terms Overview