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Shipping & Returns 

Shipping Policy

Shipping Areas

  • We currently ship to all states, territories and regions of Australia, New Zealand and the surrounding islands (Oceania).

  • For all  international orders outside of Australia, shipping and handling for orders above certain weight may need be quoted separately. Email info@headspasolutions.co with your order.

  • Note that all import duties, taxes, and customs fees are the responsibility of the recipient. We are not responsible for any delays caused by customs clearance.
     

Shipping Methods

  • We offer both air and sea shipping methods. 

  • Shipping rates will be calculated based on the shipping address, shipping method, and weight/dimensions of the order.

  • You will see the estimated shipping cost during the checkout process for orders from Oceania countries under certain weight limit. (Follow above instructions if you don't see estimated shipping at checkout out).
     

Order Processing Time

  • Orders are typically processed within 2-3 business days.

  • You will receive an email confirmation with tracking information once your order has dispatched.
     

Delivery Time

  • Estimated delivery times vary depending on the shipping method and destination.

  • You can find estimated delivery times during the checkout process.

  • Please note that these are estimates and actual delivery times may vary due to unforeseen circumstances such as weather delays or carrier issues.  
     

Order Tracking

  • You can track your order using the tracking number provided in your shipping confirmation email.

  • Tracking information will be available on the carrier's website.
     

Shipping Damages

  • If your order arrives damaged, please contact us within 5 days of delivery.

  • Please provide photos or videos of the damaged item and packaging with your order number referenced in the subject line and body copy.

  • We will work with you to resolve the issue, which may include a replacement or refund.

  • Upon receipt and physical inspection of the goods, HeadSpa Solutions will determine replacement, exhange or fixing of the faulty or damaged goods

  • All return shipping related costs will be the responsibility of the customer if the goods are deteremined NOT to be faulty or damaged
     

Returns

  • Please refer to below for information on our return policy.
     

Contact Us

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Exchange/Returns/Refunds Policy

Returns and Refunds

There will be replacements of damaged goods available for items that meet the below criteria and follow the required steps. As for packages, sales or rolling bulk product reorders, refunds of faulty products and repair of equipment will be the only available options. No change of minds once the quotes and Agreements are signed. There are no change of minds, exchanges, returns or refunds for undamaged individual retail sales products or equipment items available whatsoever. 

 

If instructions are given to return any Intellectual Property to Headspa Solutions, all prior requested steps of proof or purchase, photo evidence of the product state upon receipt, must be adhered to and the requested Intellectual Property and/or items must be returned within five Business Days to the address specified by the Company, and must discontinue its use or display immediately upon receipt of the first notice.

 

Exchange Window:

 

  • Faulty products and/or equipment must be sent back to Headspa Solutions within five business days of the receipt of the products or equipment, with all requested proof of evidence.

  • Items received after this period may not be eligible for an exchange.

 

 

Eligibility Criteria:

 

  • Products must be unused, in their original packaging, and with tags attached.

  • We reserve the right to refuse returns that do not meet these criteria.

  • Any Products or Equipment which is in question to be defective or damaged must not be sold, used, or activated during this entire process pending the Company’s further instructions.

 

 

Exchange Process:

 

  • Headspa Solutions must be contacted within five business days of the receipt of the product or equipment, before any item is returned and the circumstances discussed and approach agreed.

  • A photo and video of the affected product or equipment must be sent to Headspa Solutions within the five days of first notification or instruction from Headspa Solutions as above

  • Once we receive the photo and video evidence of the affected item, we will review it.

  • If approved, we will initiate an exchange of the same product or equipment. If the exact product is discontinued or unavailable, a similar product of nearest or of equal value will be offered.

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Exclusions

The following items are excluded from our return policy:

Hygiene and Personal Care Items:

Exclude items that cannot be resold due to hygiene reasons (e.g., opened cosmetics, skincare or hair care products, or hair accessories).

 

Custom or Made-to-Order Products:

If you ordered any custom-made beauty equipment, these items are non-returnable unless defective.

 

Clearance or Final Sale Items:

Clarify that clearance or discounted items are not eligible for returns.

 

Consumables:

Exclude consumable items (e.g., disposable supplies, single-use products) from the return policy.

 

Opened or Used Items:

Opened or used items are generally non-returnable unless they have a manufacturing defect.

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