Policies

Privacy Policy

Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

By accessing our website or using our services, you agree to the terms outlined in this policy.

Information We Collect

Personal Information:

We collect personal data such as names, email addresses, phone numbers, and billing/shipping addresses. This information is necessary for order processing and communication.

2. Usage Data:

We gather usage data, including IP addresses, browser types, device information, and pages visited. This helps us analyse website traffic and enhance user experience.

How We Use Your Information

Order Processing:

We use your data to fulfil orders, ship products, and provide customer support. When you place an order, we need your information to process it efficiently.

2. Communication:

We send order confirmations, updates, and respond to inquiries via email or phone. Clear communication ensures a smooth customer experience.

3. Improving Our Services:

By analysing usage data, we identify areas for improvement. This helps us enhance our website and services.

Data Sharing

We do not sell or rent your personal information to third parties. However, we may share data with trusted partners (e.g., shipping companies) solely for order fulfilment purposes.

Security Measures

Your data security is our priority. Our website uses encryption (SSL) to protect information during transmission. We follow industry best practices to secure our systems.

Your Rights

You have the right to:

Access your personal data
Correct inaccuracies
Request deletion
Opt out of marketing communications

Cookies and Tracking

We use cookies to improve your browsing experience. You can adjust your browser settings to manage cookies.

Appointment Cancellations

If you must cancel or rebook your appointment, we respectfully request at least 24 hours' notice.

Cancellations or missed appointments without 24 hour notice will result in no further meetings being honoured.

If you have any questions or concerns regarding our privacy practices, please contact us.

Exchange/Returns/Refunds Policy

Returns and Refunds

There will be exchanges available for items that meet the below criteria and follow the required steps. As purchases are for packages or rolling bulk product reorders, there are no returns or refunds for individual retail sales products or equipment items available whatsoever.

If instructions are given to return any Intellectual Property to Headspa Solutions, the requested Intellectual Property items must be returned within five Business Days to the address specified by the Company, and must discontinue its use or display immediately upon receipt of the first notice.

Exchange Window:

Products and equipment must be sent back to Headspa Solutions within five business days of the receipt of the products or equipment.
Items received after this period may not be eligible for an exchange.

Eligibility Criteria:

Products must be unused, in their original packaging, and with tags attached.
We reserve the right to refuse returns that do not meet these criteria.
Any Products or Equipment which is in question to be defective or damaged must not be sold, used, or activated during this entire process pending the Company’s further instructions.

Exchange Process:

Headspa Solutions must be contacted within five business days of the receipt of the product or equipment, before any item is returned and the circumstances discussed and approach agreed.
A photo and video of the affected product or equipment must be sent to Headspa Solutions within the five days as above
Once we receive the photo and video evidence of the affected item, we will review it.
If approved, we will initiate an exchange of the same product or equipment. If the exact product is discontinued or unavailable, a similar product of nearest or of equal value will be offered.

Exclusions

The following items are excluded from our return policy:

Hygiene and Personal Care Items:

Exclude items that cannot be resold due to hygiene reasons (e.g., opened cosmetics, skincare or hair care products, or hair accessories).

Custom or Made-to-Order Products:

If you ordered any custom-made beauty equipment, these items are non-returnable unless defective.

Clearance or Final Sale Items:

Clarify that clearance or discounted items are not eligible for returns.

Consumables:

Exclude consumable items (e.g., disposable supplies, single-use products) from the return policy.

Opened or Used Items:

Opened or used items are generally non-returnable unless they have a manufacturing defect.

Warranty Policy

Disclaimer of Warranties; Limitation of Liability

We make no guarantees, representations, or warranties regarding the uninterrupted, secure, timely, or error-free nature of our services. We do not warrant that the results obtained from using the service will be accurate or reliable.

You acknowledge and agree that we may, at our discretion, remove the service for indefinite periods or cancel it at any time without prior notice.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service, along with all products and services provided through it, are offered "as is" and "as available" without any warranties or conditions, whether express or implied. These include, but are not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Under no circumstances shall Headspa Solutions, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages. This applies whether based on contract, tort (including negligence), strict liability, or any other legal theory, arising from your use of any service or any products procured through the service, or for any other claim related in any way to your use of the service or any product, including but not limited to any errors or omissions in content or any loss or damage of any kind incurred as a result of using the service or any content (or product) posted, transmitted, or made available via the service, even if advised of their possibility.